Telephone Buddies Service

Our Telephone buddies  scheme is a free telephone befriending service where one of our trained and dedicated volunteers will call you around the same time each week for a chat of up to 20-minutes.


The person who calls you each week will always be the same Telephone Buddy Volunteer2

We know that not talking to someone regularly can be difficult and sometimes can increase feelings of loneliness; our Telephone Buddy service is here so you can regularly chat to someone familiar.

We’ll match you with someone like-minded where you share similar interests and are more likely to have things in common.


Our volunteers are not paid and don’t have the same responsibilities a car navigators or social workers but our Telephone Buddies are committed and caring community members who give their time and attention to people like you as part of our befriending service. Each is fully checked out, interviewed, references obtained and Police Checked and the given training and support.

Who is Telephone Buddies  for?

Our Telephone Buddy service is suitable for people who:

  • feel lonely and isolated

  • able to hear and be understood over the phone

  • able to commit to a regular weekly call.

  • Who want to interact with others

  • Who would like to look at way of greater social interaction

Sometimes people have support needs that require additional support from us, and other agencies  and we are happy to work with other agencies who can bring in extra advice and support.

If you are unsure whether the telephone service is for you, give us a ring and we can talk with you and talk things through with you.

How do I get a telephone buddy

If you want to have a telephone buddy please call 02380613828  Monday to Friday 10am to 1pm), or email us at and we will arrange a phone call with you.

If you want to refer someone you think could benefit, please fill in our external referral form on the forms page


This service will prioritise those who are isolated due to frailty or physical impairments and have no regular meaningful social connections.

You do not have to be bereaved to use this service – it is open to everyone.